Scan app diagnostics is a great way to check your scan app setup. It helps to identify the potential source of an issue and provides first steps to try and resolve it. Diagnostics will also help you get in touch with Asprise Support for further assistance.
First, locate the scan app icon at the bottom right area of your screen (system tray/notification area). Right click on the scan app icon to bring up the menu and click 'Diagnostics' to launch scan app diagnostics.
Once the diagnostics dialog appears, you can click the 'Start' button to start the diagnostics process.
Cause of the error: 'Failed to resolve: local.scannerjs.com' error can result if your computer is disconnected from the internet or one of your DNS servers doesn't function properly.
You may safely ignore this error if you only use scanner.js on non-secured HTTP (only on URLs starting with
Add the a new entry to your hosts file:
echo 127.0.0.1 local.scannerjs.com >> %SystemRoot%\System32\drivers\etc\hosts
For further assistance, please contact us at: support (Please attach logs from Diagnostics.)Read Developer's Guide